When Sachin Shah took over as chief executive of MetLife’s Japanese operations one of his first moves was to shift all the executives out of their big offices at the top of the US insurer’s Tokyo headquarters, to sit with their staff.
In a society so respectful of hierarchy this caused shockwaves, which Shah said was part of a deliberate effort by the US’s biggest insurer to align its newly acquired Japanese business with the more open-door approach of MetLife globally.
“After the acquisition, MetLife was a very global company in footprint but not yet in mind set,” said Shah during an interview...
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