Aside from projections of strong growth for the BPO industry over the next few years, investors also like the companyÆs diversified business model that incorporates much more than the call centres that tend to spring to mind at the mention of the BPO concept.
Having begun operations as an in-house unit of British Airways in 1996, the company started focusing on providing outsourcing services to third parties in fiscal 2003 after Warburg Pincus bought a controlling stake in the company in May...
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