Why lenders need to embrace high-tech banking

The freedom to do banking online, over a mobile phone, or in a bank that offers high-tech solutions is what people in Asia say they want more of -- now!
Citi's new smart branch in Mongkok
Citi's new smart branch in Mongkok

If you read your news online, chances are you bank online too. Why would a web-savvy person want to queue up at a bank on their lunch break when seemingly every other punter in town is doing the same thing if you could handle a transaction over the phone or on the internet Not surprisingly, the number of consumers embracing digital banking is on the rise.

According to the annual Citi Fin-Q survey of 5,500 people across the region, which is designed to measure the financial quotient or well-being of Asian consumers, almost eight out of every 10 respondents 78% think digital banking has made managing their personal finances much...

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