Mandates and payments roundup, June 28

China Everbright implements a customer management system from Fico, while JCB expands its partnership with China UnionPay and signs two deals in Nepal.

China Everbright Bank partners with Fico for cards business

China Everbright Bank has implemented a customer management system for its credit card operations from Fico, a US-based analytics and decision management technology provider. The solution, called Triad Customer Manager, will allow users to design and implement credit decisions and customer treatment strategies to improve portfolio performance.

“As the pace of credit card growth moderates in China from the boom of the last decade, lenders are now focused on how to manage their card portfolios for maximum profitability, quality and customer loyalty,” said Cliff Wu, president of Fico for Greater China, in a statement.

China Everbright Bank is an existing customer with Fico for risk management. This improved relationship will see Fico help the Beijing-based bank increase profitability from its credit card portfolio of more than 8 million cards as at the end of 2010.

JCB strengthens relationship with China UnionPay and establishes connections in Nepal

Japan Credit Bureau (JCB) has signed a memorandum of understanding (MOU) with China UnionPay to expand their strategic relationship which began in 2003 when both parties signed a merchant acquiring agreement to enable JCB card acceptance in China. In 2006, the relationship was strengthened when JCB’s automated teller machine (ATM) network in Japan began accepting China UnionPay cards. Under the new MOU, JCB and China UnionPay will work together to offer new products to their customers.

In another move, JCB signed a deal with Himalayan Bank and Alpine Card Service, a financial services company which conducts a card acquiring business in the Federal Democratic Republic of Nepal. Under the agreement, JCB cardholders will be able to access services from Alpine Card’s 1,900 merchants and 800 ATMs, which are operated by SmartChoice Technologies and Himalayan Bank’s 1,200 merchants and ATMs throughout the country.

Kiwibank awards risk mandate to ACI

New Zealand’s Kiwibank has implemented a risk management solution from ACI Worldwide, a global provider of payment systems. The solution, ACI Proactive Risk Manager, will help the bank to better detect and prevent card fraud.

“Proactive Risk Manager has greatly increased our card fraud defences and we started to identify and prevent fraud as soon as the product was implemented,” said George Hiotakis, head of fraud risk at Kiwibank, in a statement.

Kiwibank is the largest state-owned bank in New Zealand and is a wholly owned subsidiary of New Zealand Post. It has more than 700,000 card customers in the country.

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