Udesk aims to transform customer service operations

Beijing-based startup Udesk gets $43 million of funding from private investors as it applies technology to transform the way companies conduct customer services.

Udesk raised Rmb300 million $43 million from its series C round of funding, the Chinese customer service outsourcing startup said on Friday, underlining how technology is gradually transforming how companies engage with their customers.

The four-year-old startup said Tiger Global Management led the funding round, while US venture capital firm DCM Ventures and Legend Capital, the venture capital arm of Chinese conglomerate Legend Holdings, also participated.

Udesk aims to help its corporate clients receive feedback and better handle complaints from customers. It runs an intelligent customer relationship management platform that collects queries and complaints directed from various channels phone calls, emails, short messages, instant messengers and...

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