Miller challenges Sibos

Heidi Miller asks the questions no banker wants to be asked.

At the opening plenary session of Sibos, Heidi Miller, CEO of JPMorgan Chase's treasury and securities services segment, threw down the gauntlet to her fellow members of the banking community. Since taking on her new position within JPMorgan six months ago, existential questions had kept her up at night and she said she was troubled by the position of banks within the industry.

She enumerated four of the issues that most troubled her, which found a strong resonance with the packed room who had gathered to hear her speak. Why are our products so complex she asked. How can we help our customers make their businesses less complex when...

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