infosys-set-to-grow-outsourcing-revenues

Infosys set to grow outsourcing revenues

Amitabh Chaudhry of Infosys' outsourcing unit says the future for outsourcing is delivering business improvements to clients not just cost savings.
As part of a series of interviews with Indian outsourcing players, Amitabh Chaudhry, chief executive officer of Infosys' business process outsourcing unit, explains why being part of IndiaÆs leading information technology player provides him with a competitive edge.

What has been your strategy since you forayed into this space
We started in April 2002 to offer end-to-end transaction outsourcing so that we can use our expertise and re-engineering techniques to bring value to our customers.

The journey in BPO is about taking a client from one data point for example in productivity, cycle time or quality to a completely different level and ultimately to a completely different way of doing or measuring business.

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