We seem to be seeing a trend towards the decline of the Asian family bank. Is this a positive trend for Asia?
What we've seen particularly in Singapore and Hong Kong, is that family controlled banks have been successful, by being very relationship-driven. It is seen as a positive by customers to be able to deal with a family member. This is changing with customer acquisition and maintenance more a function of wider product offerings and price. Combine this with declining margins low asset growth and high IT spend, we are now moving towards a situation where the family bank is not as strong as it used to be These are all factors that are precipitating the decline of the Asian family bank