In the spotlight: Axiata's CEO talks strategy

Jamaludin Ibrahim, chief executive of the Malaysian telecoms giant, talks about the company's vast portfolio — and whether it will sell its stakes in any of them.

In the spotlight: Axiata's CEO talks strategy

In February 2014, Celcom, one of the largest mobile operators in Malaysia by market share, announced a major transformation of its technology platform. The company wanted to get ahead of the competition, and said it was launching a service that would “take customer experience to another level”.

That level turned out to be a few notches lower. The roll-out did not go as planned, facing “teething problems” as one analyst gently put it at the...

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