End in sight for traditional banking?

Naresh Kumar, Citibank''s e-commerce Asia Pacific director, explains why traditional banking could soon be left behind.

Q Is e-banking really nothing more than traditional banking services done electronically

A We see e-banking in two parts. Firstly, it is about e-enabling your entire core services, and then adding to that all the facilities and features that the internet enables. For example, the internet can enable new discovery processes, and the customization of those processes. It is about the empowerment of the customer with choice, convenience, speed and access. That is one part, taking your existing products and improving those products using the tools that the internet provides you.  The second way is creating new products that would not have existed without the internet. For example, products like smart cards,...

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