ABN AMRO launches STP system for Singapore unit trusts

The Dutch bank reaches retailers with online statements, account maintenance and query handling.

ABN AMRO's unit trust holders in Singapore can now access their investments online through a new system that the bank says provides straight-through-processing for customers. The system promises better customer service and faster turnaround times due to its web environment.

The bank's customers can view a monthly consolidated statement showing their total unit trust holdings invested with ABN AMRO including investments in cash, SRS or CPF savings. They can also set up different accounts such as accounts for retirement planning and ones for education planning, and then monitor the status of these online.

In the wealth management category, customers are both time-sensitive and demanding, says Andrew Liew, executive director of...

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