How Henkel treasures customers

After a major merger, Ben Ho, Henkel’s Asia-Pacific vice-president of finance and controlling, improved customer service with a standardised treasury solution.

How Henkel treasures customers
Ben Ho

Mergers are complicated. When Henkel, a German home and personal care conglomerate, bought National Starch in 2008, finance executives faced the simultaneous challenges of integrating two separate treasuries while maintaining speedy collections for their combined customers.

When we acquired National Starch businesses, it doubled the size of Henkel's adhesives business in the region, said Ben Ho, vice-president of finance and controlling for Asia Pacific at Henkel. Henkel and National Starch had different ERP enterprise resource planning platforms and different...

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